Privacy policy

Privacy policy

Last updated: August 12, 2026

At NOZOMI JAPAN LLC, we understand that planning a journey often involves sharing important personal information. We are committed to handling that information responsibly and taking appropriate measures to protect your privacy.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information we collect

Depending on the services you request or the way you interact with our website, we may collect the following information:

Information you provide to us

• Name
• Email address
• Telephone number
• Nationality
• Company or organization name
• Travel preferences and requirements
• Number of travelers
• Travel dates and itinerary details
• Dietary or accessibility requirements
• Passport information or other identification details, where necessary for travel arrangements
• Other information required to arrange requested travel services

Information collected through our website

We may also collect certain technical information, such as:

• IP address
• Browser and device information
• Pages visited
• Approximate location
• Website usage and analytics information
• Cookies and similar technologies

2. How We use your information

We may use your personal information to:

• Respond to your inquiries.
• Prepare travel proposals and quotations.
• Arrange transportation, accommodation, activities, guides, restaurants, and other requested services.
• Communicate with you regarding your travel plans.
• Provide customer support.
• Improve our website and services.
• Manage our business operations.
• Meet legal, regulatory, or security requirements.
• Send relevant information about our services, where permitted by law or with your consent.

We will use personal information only to the extent reasonably necessary for these purposes.

3. Sharing information with travel service providers

In order to arrange your travel services, we may need to share relevant personal information with trusted third-party service providers.

Depending on your itinerary, these may include:

• Hotels and accommodation providers
• Transportation companies
• Airlines or other carriers
• Tour guides
• Restaurants
• Activity and experience providers
• Museums and attractions
• Travel partners and other service providers involved in your arrangements

We share only the information reasonably necessary to provide the requested service.

For example, accommodation providers may require your name and nationality, while certain transportation or travel arrangements may require additional identification information.

4. International transfers of information

As an inbound travel company working with travelers and travel partners from different countries, your personal information may occasionally be transferred or accessed across international borders when necessary to arrange or provide travel services.

Where appropriate, we take reasonable steps to ensure that such information is handled in accordance with applicable data protection requirements.

5. Cookies and website analytics

Our website may use cookies and similar technologies to help us understand how visitors use our website and to improve its performance and user experience.

Cookies may be used to remember preferences, analyze website traffic, and support website functionality.

You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

6. Data security

We take reasonable organizational, technical, and physical measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries.
• Provide and manage travel services.
• Meet legal and accounting obligations.
• Resolve disputes.
• Maintain appropriate business records.

When personal information is no longer required, we will take appropriate steps to delete, dispose of, or anonymize it, subject to applicable legal requirements.

8. Your rights and choices

Depending on applicable law and the nature of your relationship with us, you may have the right to request:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of information in certain circumstances.
• Restriction or objection to certain processing.
• Withdrawal of consent where processing is based on consent.

To make a request, please contact us using the details provided below.

Please note that we may need to verify your identity before processing certain requests.

9. Marketing communications

If you have agreed to receive marketing or promotional communications from us, we may send you information about our travel services, experiences, or other relevant updates.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

10. Third-party websites

Our website may contain links to third-party websites and services.

NOZOMI JAPAN LLC is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of those websites before providing personal information.

11. Children's privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent.

Where travel arrangements involve minors, personal information may be collected from a parent, guardian, school, travel organizer, or other authorized representative when necessary to arrange the requested services.

12. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

The latest version will always be available on this page, together with the updated date.

13. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

NOZOMI JAPAN LLC